FAQ
FAQ - Ventana
What is Ventana?
Ventana is Pocketalk’s cloud-based management platform that allows you to securely manage multiple devices, update settings, and monitor usage — all from a central dashboard.
To access Ventana, please contact our support team for setup and subscription fee information.
I'm having issues setting up my password on Ventana.
Try setting up the password that meets the following conditions:
Must be between 6-16 characters long.
Must contain at least one numeric character
Must contain at least one upper case alphabet
Must contain at least one lower case alphabet
Note: The password cannot have any symbols in it.
Why is the translation history in Pocketalk Center empty even though I register for it?
Yes, you can view translation history in Ventana. You can toggle the history view on or off for each device you want to monitor.
To enable history, simply register each Pocketalk device using its IMEI2 number on Ventana.